Welcome to my Interactive Resume. The focus of this design is to showcase a crisp, functional, and accessible, design.

  • You may click on any expand or the green links to expand or contract each section.
  • Whatever you expand will appear in the final printout using a separate print stylesheet, however if you do not expand a category, it will not print.
  • The print stylesheet has been optimized to look like a standard resume on printout.
  • I have provided the top stylesheet links to swap between print and screen in real time. This allows you to view this resume as it would appear printed from the browser.
  • The page is cross-browser compatible, is well documented, and loads quickly because all of the various parts (including graphics) total less than 20kb.
  • Please note that this page is designed with universal standards, but may appear as broken in Internet Explorer. Please try any other browser besides Internet Explorer, you can thank me later ;).
stylesheet: screen, print

expand Objective

Add value to business operations through my extensive communications and information system technology skills.

expand Experience

May 2008 to Present - University of California Office of the President, Oakland, CA
expand Technical Support Analyst II (Information Resources and Computing)

  • Provide enterprise-level desktop and network support across 5 buildings, supporting up to 1400 users and computers.
  • Implementation, support, and end user training for data-enabled wireless devices.
  • Provide comprehensive, friendly, and efficient help desk services including phone support, remote assistance, and user training.
  • Provide coordination and documentation for Company-wide projects.
  • Provide expedient, friendly customer service and support for multiple divisions.
  • Support and coordinate Bi-Monthly Board of Regents and Communications events.
  • Provide top-teir technical support to division's senior executives and managers.
  • Consult for personal and strategic purchasing, evaluation, support, inventory, and implementation of computer equipment.

2004 to April 2008 - University of California Office of the President, Oakland, CA
expand IT Manager (University Affairs)

  • Provided direct technical support to division's senior executives and managers.
  • Consulted for personal and strategic purchasing, evaluation, support, inventory, and implementation of computer equipment.
  • Built, maintained, and supported of the Division's IT environment, including vertical and horizontal integration of Hardware and Software.
  • Provided oversight and management of regional IT projects, including a full Press Office in various University of California campuses 6 times a year.
  • Administered Linux-based CommuniGate e-mail server running IMAP, POP, RPOP, SMTP and MAPI.
  • Administered Windows-based File services, Active Directory, LDAP.
  • Managed E-mail Listserv for communications based e-mail.
  • Administered Windows-based specialty services, Apache, MySQL, OpenSSL, FTP, VPN, Services for Communications Office.
  • Coordinated Anti-Virus, Patch Management, and workstation management services.
  • Maintained disaster recovery processes for servers and workstations.
  • Administered multiple wireless networks, Wireless Broadband and Data-enabled Smart Communications Devices (Blackberry, Treo, Blackjack).
  • Worked closely with UC executives, media, Governmental relations groups and UC technical professionals on a variety of collaborative projects.
  • Assisted UCOP employees with learning proper accounting of travel, purchasing, and reimbursement expenses.

2001 to 2004 - University of California Office of the President, Oakland, CA
expand Web Specialist (Strategic Communications)

  • Created portal system design and content for the 12 separate campuses of the U.C. system. (http://www.ucforcalifornia.org)
  • Set up and administered web chats between the UC President and various academic and public audiences.
  • Established a secure, web-based events-registration system, writing a variety of PHP scripts, setting up MySQL tables and testing web forms for validity.
  • Governed content and designs for over 30,000 legacy HTML, content-sensitive web documents.
  • Established design and accessibility standards for Web Development as part of a system-wide set of standards.
  • Collaborated with an established web development team.
  • Contributed to the development and launch of a new web project (http://www.universityofcalifornia.edu/).
  • Increased efficiency of the web development process through use of CSS and scripting standards.
  • Received departmental recognition and incentive award for outstanding performance.

expand Programming Skills and Certifications

expand Education

University of California Santa Cruz, CA (Class of 2003)

  • B.A., Economics: Business Management.
  • Webmaster for the Economics Department Accounting classes (http://ic.ucsc.edu/~shep/).
  • Instructor and TA for the Global Information Internship Program - Web Programming and Design classes (http://www2.ucsc.edu/giip/).

expand Portfolio

expand References